flydubai UAE Jobs Careers 2022 Apply Now For Coordinator – Airport Services DXB & DWC Vacancies In UAE

KEY ACCOUNTABILITIES

Key Activities

1. Agents will be assigned to check-in, Departures/Transfer, Ramp or Arrivals on a rotating basis.
2. Set up check-in area and ensure correct allocation of desks, manpower and other resources
3. Monitor passenger flow and queue times providing assistance and adjusting desk allocation as required.
4. Ensure proper enforcement of flight opening/closure times, baggage policies, Credit Checks and documentation requirements.
5. Provide assistance and information to passengers and stakeholders as necessary
6. Ensure timely commencement and close out of boarding process
7. Assist passenger progress through security, immigration and transfer areas and assist with baggage and flight connections
8. Ensure safe passenger embarkation and disembarkation processes and monitor turn-round handling and baggage handling activities within company/regulatory safety and security guidelines
9. Assist passenger arrivals and baggage reclaim process and offer any assistance as necessary
10. Liaise with all stakeholders and assist passengers in case of delays or disruption
Qualifications
MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Qualification
High School Level or equivalent basic education
Proficiency in spoken and written English. Command over spoken and written Arabic preferable
Experience
2+ years of experience in a customer service related role
Knowledge / Skills
Knowledge of airline passenger and baggage handling preferred
Proficiency in Verbal/Written Arabic language and advantage
CORE COMPETENCIES

Customer Focus
Team work
Effective Communication
Personal Accountability & Commitment to achieve
Resilience and Flexibility (Can do attitude)
Inspiring & Developing others